Customer Service

brings customers closer

Customer Service is essential to answer questions and solve any problems that customers may face.

Good service brings customers closer together and maintains the best relationship with the company.

Customer Service

watch the video about

Customer Service | control f5

Control F5’s unique Customer Service model contains four essential pillars:

INFRASTRUCTURE

Complete Customer Service operation to serve gaming companies, providing an office equipped with experienced professionals and all the infrastructure for an immediate start.

OPERATIONAL

Player support services, customer service via chat or phone, sales call center, Bingo chat moderators and player activation / reactivation / retention 24 hours a day, 7 days a week, 365 days a year.

SERVICE

Complete reports (weekly and monthly) that contain all the necessary information. The operator has full control over the customer service department and sales area.

CONTROL

Permanent control of service quality. We provide all necessary qualifications and training for the staff (internal procedures, tools and operator platform).